We’re open and here for you
Westfield Living Centres are open, with more of your favourite Westfield retailers opening their doors.
We recommend visiting your local centre website for the most up-to-date retailer information and opening hours.
When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the Australian and New Zealand health authorities.
Physical distancing when in our centres
We recognise the critical importance of physical distancing. To help our customers maintain the recommended 1.5 metre physical distancing while in our centres, we are making regular PA announcements, have closed kids’ play areas and food court seating areas, are working with our retailers to provide appropriate space for customer queues, and are displaying government health advice across our screen network.
We have also implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.
Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.
Cleaning and hygiene
We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.
If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.
We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.
If you have flu-like symptoms, you should seek your doctor’s advice. If you have returned from overseas effective 16 March 2020, you are required to self-isolate. You should not visit a Westfield centre during this period.
Westfield car parks are open, with customers and retail staff receiving complimentary parking at all centres, with the exception of Westfield Sydney. Customers and retailers can drive straight out the exit, with boom gates currently removed.
We have introduced Westfield Direct, a contactless click and collect service that enables you to order online from multiple Westfield retailers in one transaction and pick-up via contactless drive-through from your local centre.
Westfield Direct connects customers with retailers across a variety of categories, from fresh food and quick eat operators to everyday essentials and lifestyle retailers – with more retailers across more categories joining the platform every day. For more information, visit: direct.westfield.com.au.
Victorian Government mobile testing sites at shopping centres
The Victorian Government has set up drive-through COVID-19 mobile testing sites in a number of shopping centre car parks, including at the Westfield centres listed below.
Please select your local centre for more information (Victoria only):
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